If you submit a test order, and do not see any Event Viewer entries appear within about a minute, then the POS integration service is not receiving orders at all. The Application log in Windows Event Viewer should show Info entries when new orders are received. It's possible that orders are being blocked, or otherwise not reaching the terminal. By default, we try a common default account within the Micros system, but if the system's database users have been changed by the installer, a new database user may need to be created. Our integration needs to connect to the Micros database. Try another test order and see if it properly goes through.Restart the POS integration service to apply the changes.Adjust the Micros settings on the web back-end to use that user for sending orders (be sure to save the settings).These can often be identified just by looking at the list of users and selecting one named accordingly Find a user with Manager or SuperUser privileges.For troubleshooting purposes, try the following: The Micros user that's set to receive online orders may be lacking required permissions. If a web item is connected to a nonexistent Micros item, Micros will throw errors and the order will not process.įor troubleshooting purposes, try placing a very simple order with only one item that you know is properly mapped. One or more items may be incorrectly mapped on the Paytronix Order
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